Responsible Gaming

We want You to enjoy your experience on our site, while remaining aware of the social and financial harms associated with problem gambling. You understand that when You are playing games of chance that involve money, You can also lose money. Gambling can be addictive.

If You wish to apply a limit through customer support, You may do so by contacting support Casino Metaspins stating your reasons. The implementation of a limit requested by email is not immediate. We are not responsible to refund any funds lost between the period the limit was requested via email and the time it was processed by us. Your limit is only to be considered applicable upon your receipt of confirmation from customer support. For a limit to take effect immediately, please contact our Live Chat.

Self-Exclusion – Should You need to take a break from gambling with this Website You may do so by contacting support. Self-exclusion means that your Player Account will be closed for the specified period. Self-exclusions may be for a definite period or a permanent one.

If You wish to perform a self-exclusion through customer support, You may do so by contacting [email protected] stating your reasons. The implementation of a self-exclusion requested by email is not immediate. We are not responsible to refund any funds lost between the period a self-exclusion was requested via email and the time it was processed by us.

Players are to note that we would not be made aware of any self-exclusions set-up on other gambling websites. Should any subsequent accounts be detected after self-exclusion, they will be closed at earliest detection, and all assets on the account frozen

Under-Age Players – We do not allow anyone under 18 years of age to open an account on our Website. We will use our best endeavours to ensure that under-age players will not be able to open an account with us. Should we become aware that a minor has succeeded in opening an account with us, we reserve the right to immediately close that account and retain any Winnings and Bonus Funds. In such a scenario, we will return any deposited funds (less any Winnings, withdrawals and any reasonable charges) to the account from which those deposited funds were received.

Should You feel that You have developed a dependency towards gambling we strongly recommend to self-exclude from our Website as well as other gambling sites. You can find helpful information around problem gambling at https://www.begambleaware.org/

Filtering Systems – Filtering solutions allow You to regulate access to the internet or certain websites, based on chosen criteria. These filtering solutions can use filters to prevent children and other vulnerable people from accessing gambling websites. If You share your computer with friends or family who are under the Legal Age to register or gamble with our site, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling, please consider using such filtering solutions. Examples include:

https://www.netnanny.com
https://www.contentwatch.com/
https://cybersitter.27labs.com
https://www.gamblock.com